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\"\"<\/figure>\n\n\n\n

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\"\u3042\u306a\u305f\u306f\u3053\u306e\u5546\u54c1\u3092\u3001\u89aa\u3057\u3044\u53cb\u4eba\u3084\u77e5\u4eba\u306b\u3069\u306e\u7a0b\u5ea6\u304a\u3059\u3059\u3081\u3057\u305f\u3044\u3068\u601d\u3044\u307e\u3059\u304b\uff1f\"<\/figure>\n\n\n\n

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NPS\u306b\u3088\u308b\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u306e\u6570\u5024\u5316\u8a55\u4fa1<\/h2>\n\n\n\n

\u4f01\u696d\u306e\u7d99\u7d9a\u7684\u306a\u6210\u9577\u306e\u305f\u3081\u306b\u306f\u30ed\u30a4\u30e4\u30eb\u9867\u5ba2\u3092\u5897\u3084\u3057\u3066\u3044\u304f\u3053\u3068\u304c\u91cd\u8981\u3067\u3001\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u7d99\u7d9a\u7684\u306b\u9867\u5ba2\u306e\u300c\u5fc3\u306e\u6e80\u8db3\u300d\u300c\u982d\u306e\u6e80\u8db3\u300d\u4e21\u65b9\u3092\u6e80\u305f\u3057\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3092\u4e0a\u3052\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002\u305d\u308c\u306b\u3088\u3063\u3066\u3001\u7d99\u7d9a\u8cfc\u5165\u3084LTV(\u9867\u5ba2\u751f\u6daf\u4fa1\u5024)\u3092\u30a2\u30c3\u30d7\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n\n

\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u305d\u306e\u3082\u306e\u3060\u3051\u3067\u306a\u304f\u3001\u610f\u601d\u6c7a\u5b9a\u3084\u8cfc\u5165\u3084\u4f7f\u7528\u3092\u901a\u3058\u3066\u9867\u5ba2\u304c\u4f01\u696d\u3068\u306e\u63a5\u70b9\u3067\u7d4c\u9a13\u3059\u308b\u3059\u3079\u3066\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u7ba1\u7406\u3057\u3001\u305d\u306e\u300c\u7d4c\u9a13\u4fa1\u5024\u300d\u3092\u9ad8\u3081\u3088\u3046\u3068\u3059\u308b\u8003\u3048\u65b9\u3092CXM\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u3068\u547c\u3070\u308c\u3001\u3053\u3053\u6570\u5e74\u6025\u6fc0\u306b\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u624b\u6cd5\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u3053\u306e\u304a\u5ba2\u69d8\u306e\u4f53\u9a13\u4fa1\u5024\u306b\u7740\u76ee\u3057\u305f\u300cCXM\u300d\u306b\u53d6\u308a\u7d44\u3080\u4e0a\u3067\u3001NPS\u00ae\u304c\u6b20\u304b\u305b\u306a\u3044\u6307\u6a19\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002\u300c\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u300d\uff08\u4f01\u696d\u3084\u30d6\u30e9\u30f3\u30c9\u306b\u5bfe\u3059\u308b\u611b\u7740\u30fb\u4fe1\u983c\u306e\u5ea6\u5408\u3044\uff09\u3092\u5b9a\u91cf\u7684\u306b\u3092\u6e2c\u5b9a\u3057\u3001PDCA\u306eC\u306e\u6bb5\u968e\u3067\u5b9f\u969b\u306b\u5411\u4e0a\u3057\u3066\u3044\u308b\u304b\u3069\u3046\u304b\u3092\u8a55\u4fa1\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n

\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n

NPS\u00ae\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306e\u9055\u3044<\/h2>\n\n\n\n

NPS\u00ae\u3068\u985e\u4f3c\u3057\u3066\u3044\u308b\u6307\u6a19\u3068\u3057\u3066\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n\n

\u300c\u6e80\u8db3\u5ea6\u300d\u3092\u7b54\u3048\u3066\u3082\u3089\u3046\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3067\u306f\u3001\u9867\u5ba2\u306e\u73fe\u6642\u70b9\u3067\u306e\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u308b\u306e\u306b\u306f\u9069\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u304c\u3001\u5fc5\u305a\u3057\u3082\u518d\u8cfc\u5165\u3084\u8cfc\u8cb7\u91d1\u984d\u306e\u5897\u52a0\u3068\u3044\u3063\u305f\u884c\u52d5\u306b\u3064\u306a\u304c\u3089\u306a\u3044\u3053\u3068\u304c\u660e\u3089\u304b\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/span><\/p>\n\n\n\n

\u300c\u7af6\u5408\u306e\u65b9\u304c\u826f\u3044\u300d\u3068\u601d\u3063\u3066\u3044\u3066\u3082\u3001\u73fe\u5728\u7279\u306b\u4e0d\u6e80\u304c\u306a\u3051\u308c\u3070\u300c\u6e80\u8db3\u300d\u3068\u56de\u7b54\u30fb\u6e80\u8db3\u3057\u3066\u3044\u305f\u3068\u3057\u3066\u3082\u3001\u518d\u5ea6\u8cfc\u5165\u3059\u308b\u3064\u3082\u308a\u3068\u306f\u9650\u3089\u306a\u3044\u30fb\u56de\u7b54\u3059\u308b\u6642\u70b9\u3067\u306f\u518d\u5ea6\u8cfc\u5165\u3059\u308b\u3064\u3082\u308a\u3060\u3063\u305f\u3068\u3057\u3066\u3082\u3001\u305d\u306e\u5f8c\u65b0\u3057\u3044\u5546\u54c1\u304c\u767b\u5834\u3057\u305f\u308a\u3001\u30cb\u30fc\u30ba\u304c\u5909\u308f\u3063\u305f\u308a\u3059\u308b\u3053\u3068\u304c\u5f80\u3005\u306b\u3057\u3066\u3042\u308b\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3068\u6bd4\u3079\u3001NPS\u00ae\u306f\u300c\u9867\u5ba2\u306e\u672a\u6765\u306e\u610f\u5411\u3068\u884c\u52d5\u50be\u5411\u3092\u77e5\u308b\u3053\u3068\u306b\u9069\u3057\u3066\u3044\u308b\u300d\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u5f93\u3063\u3066\u3001NPS\u00ae\u306e\u307b\u3046\u304c\u3001\u9577\u671f\u7684\u306a\u53ce\u76ca\u3068\u306e\u95a2\u9023\u6027\u304c\u5927\u304d\u3044\u3068\u8a00\u308f\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n

\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n

NPS\u00ae\u306e\u5b9f\u65bd\u30e1\u30ea\u30c3\u30c8<\/h2>\n\n\n\n

\u30fb\u9ad8\u3044\u53ce\u76ca\u76f8\u95a2\u6027<\/span><\/strong>
NPS\u00ae\u304c\u5411\u4e0a\u3059\u308b\u3068\u696d\u7e3e\u3082\u9023\u52d5\u3057\u3066\u5411\u4e0a\u3057\u307e\u3059\u306e\u3067\u3001\u58f2\u4e0a\u6210\u9577\u306e\u5148\u884c\u6307\u6a19\u3068\u306a\u308a\u307e\u3059\u3002
\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u304c\u4eca\u5f8c\u58f2\u4e0a\u3092\u4f38\u3070\u3057\u3001\u53ce\u76ca\u3092\u4e0a\u3052\u308b\u53ef\u80fd\u6027\u304c\u9ad8\u3044\u304b\u4e88\u6e2c\u3059\u308b\u4e0a\u3067\u306e\u5224\u65ad\u57fa\u6e96\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u6d3b\u7528\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u5b9f\u969b\u306b\u8272\u3093\u306a\u8abf\u67fb\u3067\u8a00\u308f\u308c\u3066\u3044\u308b\u306e\u306b\u306f\u3001\u300c\u63a8\u5968\u8005\u306f\u6279\u5224\u8005\u306e3\u500d\u306eLTV\u304c\u3042\u308b\u300d\u300c\u63a8\u5968\u5ea6\u304c\u9ad8\u3044\u4f01\u696d\u306f\u4ed6\u306e\u7af6\u5408\u4f01\u696d\u3088\u308a2\u500d\u306e\u58f2\u4e0a\u6210\u9577\u7387\u3092\u4e0a\u3052\u3066\u3044\u308b\u300d\u306a\u3069\u8a00\u308f\u308c\u305f\u308a\u3082\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n

\u30fb\u7af6\u5408\u6bd4\u8f03\u53ef\u80fd\u306a\u5168\u793e\u6307\u6a19<\/span><\/strong>
NPS\u00ae\u306e\u5b9a\u7fa9\u304c\u5171\u901a\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u5358\u4e00\u306e\u90e8\u7f72\u306a\u3069\u3067\u306f\u306a\u304f\u3001\u5168\u793e\u5171\u901a\u6307\u6a19\u3068\u3057\u3066\u5229\u7528\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u81ea\u793e\u3067\u306e\u8abf\u67fb\u306f\u3082\u3061\u308d\u3093\u3001\u540c\u3058\u304f\u5b9a\u7fa9\u304c\u5171\u901a\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u7af6\u5408\u3084\u696d\u754c\u5e73\u5747\u3068\u306e\u76f8\u5bfe\u8a55\u4fa1\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u696d\u754c\u5185\u3067\u306e\u81ea\u793e\u306e\u7acb\u3061\u4f4d\u7f6e\u304c\u628a\u63e1\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

NPS\u00ae\u306e\u57fa\u672c\u7684\u306a\u8a2d\u554f\u69cb\u9020<\/h3>\n\n\n\n

\u30e6\u30fc\u30b6\u30fc\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u72b6\u6cc1\u3092\u30d2\u30a2\u30ea\u30f3\u30b0\u3057\u3001\u30e6\u30fc\u30b6\u30fc\u3068\u306e\u3059\u3079\u3066\u306e\u63a5\u70b9(\u4f53\u9a13)\u3092\u6d17\u3044\u51fa\u3057\u3066\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u69cb\u6210\u8981\u7d20\u3068\u3057\u3066\u8074\u53d6\u3057\u307e\u3059\u3002<\/p>\n\n\n\n

\"NPS\u306e\u57fa\u672c\u7684\u306a\u8a2d\u554f\u69cb\u9020\"<\/figure>\n\n\n\n

\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n

NPS\u00ae\u306e\u7b97\u51fa\u65b9\u6cd5\u3000<\/h2>\n\n\n\n

NPS\u00ae\u3092\u6e2c\u308b\u306b\u306f\u3001\u300c\u3042\u306a\u305f\u306f\u3053\u306e\u4f01\u696d(\u88fd\u54c1\/\u30b5\u30fc\u30d3\u30b9\/\u30d6\u30e9\u30f3\u30c9)\u3092\u53cb\u4eba\u3084\u540c\u50da\u306b\u85a6\u3081\u308b\u53ef\u80fd\u6027\u306f\u3001\u3069\u306e\u304f\u3089\u3044\u3042\u308a\u307e\u3059\u304b\uff1f\u300d\u3068\u3044\u3046\u8cea\u554f\u3092\u884c\u3044\u30010\uff5e10\u306e11\u6bb5\u968e\u3067\u8a55\u4fa1\u3092\u3057\u3066\u3082\u3089\u3044\u307e\u3059\u3002NPS\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u3053\u306e\u30b7\u30f3\u30d7\u30eb\u306a\u805e\u304d\u65b9\u3067\u30b9\u30b3\u30a2\u30ea\u30f3\u30b0\u3057\u307e\u3059\u3002<\/span><\/p>\n\n\n\n

\u30a2\u30f3\u30b1\u30fc\u30c8\u306e\u56de\u7b54\u306b\u5fdc\u3058\u3066\u3001\u300c\u63a8\u5968\u8005\u300d\u3001\u300c\u4e2d\u7acb\u8005\u300d\u3001\u300c\u6279\u5224\u8005\u300d\u306e3\u3064\u306e\u30bf\u30a4\u30d7\u306b\u9867\u5ba2\u3092\u5206\u985e\u3057\u307e\u3059\u3002\u63a8\u5968\u8005\u306f\u3001\u518d\u8cfc\u5165\u6bd4\u7387\u304c\u7fa4\u3092\u629c\u3044\u3066\u9ad8\u304f\u3001\u7d39\u4ecb\u5ba2\u306e\u591a\u304f\u304c\u3053\u306e\u30bf\u30a4\u30d7\u306e\u9867\u5ba2\u304b\u3089\u306e\u7d39\u4ecb\u3067\u3059\u3002\u9006\u306b\u6279\u5224\u8005\u306f\u3001\u5426\u5b9a\u7684\u306a\u30af\u30c1\u30b3\u30df\u306b\u3088\u308a\u3001\u65b0\u898f\u9867\u5ba2\u306e\u8cfc\u5165\u610f\u6b32\u306b\u6c34\u3092\u5dee\u3057\u3001\u5f93\u696d\u54e1\u306e\u610f\u6b32\u3092\u305d\u3050\u5b58\u5728\u3068\u3055\u3048\u306a\u308a\u3048\u307e\u3059\u3002<\/p>\n\n\n\n

NPS\u00ae\u30b9\u30b3\u30a2\u306e\u8a08\u7b97\u65b9\u6cd5\u306f\u975e\u5e38\u306b\u30b7\u30f3\u30d7\u30eb\u3067\u30019\uff5e10\u70b9\u3092\u4ed8\u3051\u305f\u9867\u5ba2\u3092\u300c\u63a8\u5968\u8005\u300d\u30017\uff5e8\u70b9\u3092\u300c\u4e2d\u7acb\u8005\u300d\u30010\uff5e6\u70b9\u3092\u300c\u6279\u5224\u8005\u300d\u3068\u5206\u985e\u3057\u3001\u56de\u7b54\u8005\u5168\u4f53\u306b\u5360\u3081\u308b\u63a8\u5968\u8005\u306e\u5272\u5408(\uff05)\u304b\u3089\u3001\u6279\u5224\u8005\u306e\u5272\u5408(\uff05)\u3092\u5f15\u3044\u3067\u51fa\u3066\u304d\u305f\u6570\u5024\u304cNPS\u306e\u5024\u3068\u306a\u308a\u307e\u3059\u3002<\/strong><\/p>\n\n\n\n

\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n

NPS\u306e\u5206\u6790\u306e\u30a4\u30e1\u30fc\u30b8<\/h2>\n\n\n\n

NPS\u00ae\u306e\u5206\u6790\u306e\u305f\u3081\u306b\u306f\u5404\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3057\u3066\u56de\u7b54\u3044\u305f\u3060\u3044\u305f\u70b9\u6570\u306b\u5bfe\u3057\u3066\u3001
\u300c\u305d\u306e\u63a8\u5968\u5ea6\u304c\u3069\u306e\u7d4c\u9a13\u306e\u5f71\u97ff\u3092\u53d7\u3051\u305f\u306e\u304b\u300d\u3092\u300c\u305d\u306e\u5177\u4f53\u7684\u306a\u5185\u5bb9\u300d\u304c\u4f55\u3067\u3042\u308b\u304b\u5177\u4f53\u7684\u306b\u805e\u304d\u3001\u6398\u308a\u4e0b\u3052\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n

\u3053\u308c\u3067\u81ea\u793e\u306e\u5f37\u307f\u3001\u8ab2\u984c\u3068\u305d\u306e\u771f\u56e0\u3092\u6b63\u3057\u304f\u53ef\u8996\u5316\u3059\u308b\u305f\u3081\u306e\u5206\u6790\u6750\u6599\u3092\u5f97\u307e\u3059\u3002<\/p>\n\n\n\n

\"NPS\u5206\u6790\u6307\u6a19\u306e\u6728\u69cb\u9020\"<\/figure>\n\n\n\n

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CXM\u3001NPS\u00ae\u306e\u3054\u76f8\u8ac7<\/h2>\n\n\n\n

\u5f0a\u793e\u3067\u306fCXM\u3001NPS\u00ae\u95a2\u9023\u3067\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3057\u3066\u304a\u308a\u307e\u3059\u3002
CXM\u3001NPS\u00ae\u8abf\u67fb\u306b\u95a2\u3059\u308b\u304a\u60a9\u307f\u3054\u3068\u3001\u3054\u76f8\u8ac7\u304c\u3042\u308c\u3070\u3001\u304a\u6c17\u8efd\u306b\u304a\u554f\u3044\u5408\u308f\u305b\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n

\u304a\u554f\u3044\u5408\u308f\u305b\u306f\u3053\u3061\u3089<\/span><\/a><\/div>\n\n\n\n

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CXM\u306e\u305f\u3081\u306e\u9867\u5ba2\u4f53\u9a13\u8a3a\u65ad\u300cNPS\u00ae\u300d\u3092\u5fb9\u5e95\u89e3\u8aac \u9867\u5ba2\u4f53\u9a13\u8a3a\u65ad(NPS\u00ae)\u3068\u306f \u9867\u5ba2\u4f53\u9a13\u8a3a\u65ad\u306f\u3001NPS\u00ae\u3092\u7528\u3044\u3066\u4f01\u696d\u69d8\u306e\u9867\u5ba2\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u3068\u53ce\u76ca\u76f8\u95a2\u6027\u3092\u5206\u6790\u3057\u3001\u63d0\u4f9b\u30b5\u30fc\u30d3\u30b9\u30fb\u5546\u54c1\u306e\u6539\u5584\u30dd\u30a4\u30f3\u30c8\u3092\u660e\u3089\u304b\u306b\u3059\u308b\u3053\u3068\u3092\u76ee\u7684\u3068\u3057\u305f […]<\/p>\n","protected":false},"author":5,"featured_media":3235,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","swell_btn_cv_data":"","footnotes":""},"categories":[2],"tags":[],"class_list":["post-408","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm"],"acf":[],"category_name":"CRM","thumbnail_url":"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/10\/nps001-1024x542-1.jpg","_links":{"self":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts\/408","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/comments?post=408"}],"version-history":[{"count":19,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts\/408\/revisions"}],"predecessor-version":[{"id":12480,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts\/408\/revisions\/12480"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/media\/3235"}],"wp:attachment":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/media?parent=408"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/categories?post=408"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/tags?post=408"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}