{"id":473,"date":"2021-10-04T20:08:00","date_gmt":"2021-10-04T11:08:00","guid":{"rendered":"https:\/\/www.onoff.ne.jp\/blog\/?p=473"},"modified":"2025-03-19T19:50:31","modified_gmt":"2025-03-19T10:50:31","slug":"%e4%bb%8a%e3%82%84%e5%bf%85%e9%9c%80%e5%93%81%ef%bc%9f%e5%81%a5%e5%ba%b7%e9%a3%9f%e5%93%81%e3%83%bb%e3%82%b5%e3%83%97%e3%83%aa%e3%83%a1%e3%83%b3%e3%83%88%e3%81%ab%e3%81%a4%e3%81%84%e3%81%a6cx%e3%81%ae","status":"publish","type":"post","link":"https:\/\/www.onoff.ne.jp\/blog\/?p=473","title":{"rendered":"\u4eca\u3084\u5fc5\u9700\u54c1\uff1f\u5065\u5eb7\u98df\u54c1\u30fb\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u306b\u3064\u3044\u3066CX\u306e\u89b3\u70b9\u304b\u3089\u8a9e\u308a\u307e\u3059"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\">CX\u306e\u89b3\u70b9\u304b\u3089\u5065\u5eb7\u98df\u54c1\u3084\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u306f\u6442\u53d6\u3057\u3066\u307e\u3059\u304b\uff1f<\/h1>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004archive-8-1024x683.png\" alt=\"\u4eca\u3084\u5fc5\u9700\u54c1\uff1f\u5065\u5eb7\u98df\u54c1\u30fb\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u306b\u3064\u3044\u3066CX\u306e\u89b3\u70b9\u304b\u3089\u8a9e\u308a\u307e\u3059\" class=\"wp-image-466\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004archive-8-1024x683.png 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004archive-8-300x200.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004archive-8-768x512.png 768w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004archive-8.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"u-mb-ctrl u-mb-10 wp-block-paragraph\">\u73fe\u4ee3\u306e\u30b9\u30c8\u30ec\u30b9\u793e\u4f1a\u3092\u751f\u304d\u308b\u4e2d\u3001\u98df\u751f\u6d3b\u306e\u6804\u990a\u306e\u504f\u308a\u3084\u3001\u5065\u5eb7\u30d6\u30fc\u30e0\u3082\u76f8\u307e\u3063\u30662020\u5e74\u5ea6\u3001\u65e5\u672c\u306e\u30bb\u30eb\u30d5\u30b1\u30a2\u5e02\u5834\u306e\u898f\u6a21\u306f6\u51463,016\u5104\u5186\u3002\u305d\u306e\u3046\u3061\u3001\u5065\u5eb7\u98df\u54c1\u30fb\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u306e\u5e02\u5834\u898f\u6a21\u306f1\u51464,095\u5104\u5186\u3068\u3044\u3046\u5de8\u5927\u5e02\u5834\u3067\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-10 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wp-block-paragraph\">\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u306f\u533b\u85ac\u54c1\u3067\u306f\u306a\u304f\u3001\u3042\u304f\u307e\u3067\u98df\u54c1\u3067\u3059\u306e\u3067\u3001\u5177\u4f53\u7684\u306a\u52b9\u679c\u3092\u8a34\u6c42\u3059\u308b\u3053\u3068\u306f\u3067\u304d\u307e\u305b\u3093\u3002\u3042\u304f\u307e\u3067\u6804\u990a\u306e\u88dc\u52a9\u7684\u306a\u5f79\u5272\u3067\u3059\u3002\u305f\u3060\u3057\u300c\u7279\u5b9a\u4fdd\u5065\u7528\u98df\u54c1\uff08\u7279\u4fdd\uff09\u300d\u53ca\u3073\u300c\u6a5f\u80fd\u6027\u8868\u793a\u98df\u54c1\u306b\u95a2\u3057\u307e\u3057\u3066\u306f\u3001\u300c\u8840\u7cd6\u30fb\u8840\u5727\u30fb\u8840\u4e2d\u306e\u30b3\u30ec\u30b9\u30c6\u30ed\u30fc\u30eb\u306a\u3069\u3092\u6b63\u5e38\u306b\u4fdd\u3064\u3053\u3068\u3092\u52a9\u3051\u308b\u300d\u300c\u304a\u306a\u304b\u306e\u8abf\u5b50\u3092\u6574\u3048\u308b\u300d\u306a\u3069\u306e\u4fdd\u5065\u6a5f\u80fd\u306e\u8868\u793a\u304c\u8a31\u53ef\u3055\u308c\u308b\u3082\u306e\u3082\u3042\u308c\u3070\u3001\u300c\u3007\u3007\u306e\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u300d\u300c\u3007\u3007\u306e\u6a5f\u80fd\u304c\u3042\u308b\u3068\u5831\u544a\u3055\u308c\u3066\u3044\u307e\u3059\u300d\u306e\u3088\u3046\u306a\u8868\u793a\u304c\u8a31\u53ef\u3055\u308c\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CX\u306e\u89b3\u70b9\u304b\u3089\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u98f2\u7528\u306b\u304a\u3051\u308b\u81ea\u4e3b\u8abf\u67fb\u306b\u3064\u3044\u3066<\/h3>\n\n\n\n<p class=\"has-border -border01 wp-block-paragraph\">\u3055\u3066\u5f0a\u793e\u3067\u306f\u6700\u8fd1\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u98f2\u7528\u306b\u304a\u3051\u308b<a href=\"https:\/\/www.onoff.ne.jp\/blog\/?p=4656\" data-type=\"URL\" data-id=\"https:\/\/www.onoff.ne.jp\/blog\/?p=4656\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u4e3b\u8abf\u67fb<\/a>\u3092\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d<br>\u3010\u8abf\u67fb\u65b9\u6cd5\u3011\u5f0a\u793e\u63d0\u643a\u30e2\u30cb\u30bf\u30fc<br>\u3010\u5bfe\u8c61\u8005\u3011\u5168\u56fd\u300020\u6b73\uff5e69\u6b73\u7537\u5973<br>\u3010\u8abf\u67fb\u671f\u9593\u30112021\u5e747\u670830\u65e5\uff5e7\u670831\u65e5<br>\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d\uff1d<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002udm12-1024x566.jpg\" alt=\"\u30b0\u30e9\u30d5\u300c\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u3092\u3069\u306e\u304f\u3089\u3044\u306e\u983b\u5ea6\u3067\u98f2\u7528\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\" class=\"wp-image-471\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002udm12-1024x566.jpg 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002udm12-300x166.jpg 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002udm12-768x424.jpg 768w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002udm12.jpg 1050w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u30aa\u30ce\u30d5\u8abf\u3079<\/figcaption><\/figure>\n\n\n\n<p class=\"u-mb-ctrl u-mb-10 wp-block-paragraph\">\u6bce\u65e5\u8907\u6570\u56de\u304c8.5\uff05\u3002\u6bce\u65e51\u56de\u7a0b\u5ea6\u304c20.1\uff05\u30021\u65e51\u56de\u4ee5\u4e0a\u6442\u53d6\u3057\u3066\u3044\u308b\u306e\u304c28.6\uff05\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u9031\u306b1\u56de\u4ee5\u4e0a\u306f42.2\uff05\u3067\u3059\u306e\u3067\u3001\u8cb7\u3063\u3066\u306f\u307f\u305f\u3082\u306e\u306e\u3001\u601d\u3044\u51fa\u3057\u305f\u6642\u306b\u3057\u304b\u98f2\u307e\u306a\u3044\u4eba\u3082\u3044\u308b\u306e\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u3061\u306a\u307f\u306b\u79c1\u306f\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u98f2\u7528\u8005\u3067\u306f\u3042\u308a\u307e\u3059\u304c\u3001\u305f\u307e\u306b\u98f2\u307f\u5fd8\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002v-1024x566.jpg\" alt=\"\u30b0\u30e9\u30d5\u300c\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u30921\u30f6\u6708\u5e73\u5747\u3044\u304f\u3089\u8cfc\u5165\u3057\u3066\u3044\u307e\u3059\u304b\uff1f\u300d\" class=\"wp-image-472\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002v-1024x566.jpg 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002v-300x166.jpg 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002v-768x424.jpg 768w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004002v.jpg 1050w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u30aa\u30ce\u30d5\u8abf\u3079<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">48.1\uff05\u3068\u534a\u6570\u8fd1\u304f\u304c\u6708\u984d2,000\u5186\u672a\u6e80\u3067\u52a0\u91cd\u5e73\u5747\u91d1\u984d\u306f2922\u5186\u3068\u306a\u308a\u307e\u3057\u305f\u3002\u3061\u306a\u307f\u306b\u79c1\u306e\u6708\u3005\u306b\u304b\u3051\u3066\u3044\u308b\u6599\u91d1\u30b3\u30b9\u30c8\u306f\u3001\u3001\u3001\u305f\u3076\u3093\u67081,000\u5186\u672a\u6e80\u3067\u3057\u3087\u3046\u304b\u306d\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"566\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004004-1024x566.jpg\" alt=\"\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u30e6\u30fc\u30b6\u30fc\u306e\u98f2\u7528\u983b\u5ea6\u5225\u3001\u5e73\u5747\u4f7f\u7528\u91d1\u984d\uff08\u6708\uff09\" class=\"wp-image-468\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004004-1024x566.jpg 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004004-300x166.jpg 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004004-768x424.jpg 768w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2021\/10\/1004004.jpg 1050w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">\u30aa\u30ce\u30d5\u8abf\u3079<\/figcaption><\/figure>\n\n\n\n<p class=\"u-mb-ctrl u-mb-10 wp-block-paragraph\">\u4e0a\u8a18\u306e\u300c\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u5229\u7528\u983b\u5ea6\u300d\u3068\u300c\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u6708\u5e73\u5747\u91d1\u984d\u300d\u304b\u3089\u3001\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u5229\u7528\u69cb\u9020\u5b9f\u614b\u3092\u4e0a\u306e\u56f3\u306e\u3088\u3046\u306b\u307e\u3068\u3081\u307e\u3057\u305f\u3002<br>1\u5e74\u4ee5\u5185\u306e\u98f2\u7528\u7d4c\u9a13\u8005\u3092\u6708\u5e73\u5747\u91d1\u984d\u306b\u5fdc\u3058\u30663\u6bb5\u968e\u306b\u5206\u985e\u3057\u307e\u3059\u3002\u300c\u6bce\u65e5\u98f2\u7528\u3042\u308a\u300d\u304b\u3064\u300c\u6708\u5e73\u5747\u91d1\u984d3,000\u5186\u4ee5\u4e0a\uff08\u52a0\u91cd\u5e73\u5747\u4ee5\u4e0a\uff09\u300d\u3092\u30ed\u30a4\u30e4\u30eb\u5c64\u3068\u5b9a\u7fa9\u3057\u307e\u3059\u3002\u3093\uff5e\u79c1\u306f\u30e9\u30a4\u30c8\u5c64\u306e\u3088\u3046\u3067\u3059\u3002<\/p>\n\n\n\n<p 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wp-block-paragraph\">\u30ed\u30a4\u30e4\u30eb\u5c64\u306f\u81ea\u8eab\u306e\u4f53\u306b\u5bfe\u3057\u3066\u5168\u4f53\u306b\u6bd4\u3079\u3066\u3082\u300c\u666e\u6bb5\u304b\u3089\u6b69\u304f\u3053\u3068\u300d\u3084\u300c\u7761\u7720\u6642\u9593\u306e\u78ba\u4fdd\u300d\u306b\u3082\u6c17\u3092\u914d\u3063\u3066\u3044\u308b\u3053\u3068\u304b\u3089\u5065\u5eb7\u306b\u5bfe\u3057\u3066\u306e\u610f\u8b58\u304c\u975e\u5e38\u306b\u9ad8\u3044\u3053\u3068\u304c\u8abf\u67fb\u304b\u3089\u8aad\u307f\u53d6\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CX\u306e\u89b3\u70b9\u304b\u3089\u305d\u306e\u5065\u5eb7\u98df\u54c1\u30fb\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u3001\u52b9\u679c\u5b9f\u611f\u3067\u304d\u3066\u307e\u3059\u304b\uff1f<\/h3>\n\n\n\n<p class=\"u-mb-ctrl u-mb-10 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href=\"https:\/\/www.onoff.ne.jp\/forms\/corporate\/contact.html?Formname=corp_contact\" class=\"swell-block-button__link\"><span>\u30aa\u30ce\u30d5\u3078\u306e\u3054\u76f8\u8ac7\u30fb\u3054\u8cea\u554f<\/span><\/a><\/div>\n\n\n\n<p class=\"is-style-icon_info wp-block-paragraph\">\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>CX\u306e\u89b3\u70b9\u304b\u3089\u5065\u5eb7\u98df\u54c1\u3084\u30b5\u30d7\u30ea\u30e1\u30f3\u30c8\u306f\u6442\u53d6\u3057\u3066\u307e\u3059\u304b\uff1f \u73fe\u4ee3\u306e\u30b9\u30c8\u30ec\u30b9\u793e\u4f1a\u3092\u751f\u304d\u308b\u4e2d\u3001\u98df\u751f\u6d3b\u306e\u6804\u990a\u306e\u504f\u308a\u3084\u3001\u5065\u5eb7\u30d6\u30fc\u30e0\u3082\u76f8\u307e\u3063\u30662020\u5e74\u5ea6\u3001\u65e5\u672c\u306e\u30bb\u30eb\u30d5\u30b1\u30a2\u5e02\u5834\u306e\u898f\u6a21\u306f6\u51463,016\u5104\u5186\u3002\u305d\u306e\u3046\u3061\u3001\u5065\u5eb7\u98df\u54c1\u30fb\u30b5\u30d7\u30ea\u30e1\u30f3 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