{"id":5680,"date":"2023-06-29T21:05:37","date_gmt":"2023-06-29T12:05:37","guid":{"rendered":"https:\/\/www.onoff.ne.jp\/blog\/?p=5680"},"modified":"2023-11-08T17:29:27","modified_gmt":"2023-11-08T08:29:27","slug":"%e3%80%8ccrm%e6%96%bd%e7%ad%96%e3%82%92%e8%80%83%e3%81%88%e3%81%a6%e3%80%8d%e3%81%a8%e3%81%84%e3%82%8f%e3%82%8c%e3%81%9f%e3%82%89%e3%80%81%e3%81%be%e3%81%9a%e3%81%af%e4%bd%95%e3%81%8b%e3%82%89","status":"publish","type":"post","link":"https:\/\/www.onoff.ne.jp\/blog\/?p=5680","title":{"rendered":"\u300cCRM\u65bd\u7b56\u3092\u8003\u3048\u3066\u300d\u3068\u3044\u308f\u308c\u305f\u3089\u3001\u307e\u305a\u306f\u4f55\u304b\u3089\u3059\u3079\u304d\uff1f\u00a0"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u300cCRM\u65bd\u7b56\u3092\u8003\u3048\u3066\u300d\u3068\u3044\u308f\u308c\u305f\u3089\u3001\u307e\u305a\u306f\u4f55\u304b\u3089\u3059\u3079\u304d\uff1f<\/h2>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"683\" 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class=\"swell-block-button is-style-btn_normal\" data-id=\"1e7c6c32\"><a href=\"https:\/\/www.onoff.ne.jp\/forms\/corporate\/contact.html?Formname=corp_contact\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"swell-block-button__link\"><span>\u7121\u6599\u76f8\u8ac7\u306f\u3053\u3061\u3089<\/span><\/a><\/div>\n\n\n\n<h4 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class=\"u-mb-ctrl u-mb-0\">\u2015\u9867\u5ba2\u5206\u6790\uff08Customer\uff09&nbsp;<\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u8981\u6c42\u3001\u8cfc\u8cb7\u884c\u52d5\u306a\u3069\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5e02\u5834\u306e\u9700\u8981\u3084\u30bf\u30fc\u30b2\u30c3\u30c8\u9867\u5ba2\u5c64\u3092\u660e\u78ba\u306b\u3002&nbsp;<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">\u2015\u7af6\u5408\u5206\u6790\uff08Competitor\uff09&nbsp;<\/p>\n\n\n\n<p>\u7af6\u5408\u4ed6\u793e\u306e\u6226\u7565\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4\u3001\u5e02\u5834\u30b7\u30a7\u30a2\u306a\u3069\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7af6\u5408\u72b6\u6cc1\u3084\u5e02\u5834\u306e\u30c8\u30ec\u30f3\u30c9\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306e\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u898b\u6975\u3081\u308b\u3002&nbsp;<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">\u2015\u81ea\u793e\u5206\u6790\uff08Company\uff09&nbsp;<\/p>\n\n\n\n<p>\u7af6\u5408\u4ed6\u793e\u306e\u6226\u7565\u3001\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4\u3001\u5e02\u5834\u30b7\u30a7\u30a2\u306a\u3069\u3092\u5206\u6790\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7af6\u5408\u72b6\u6cc1\u3084\u5e02\u5834\u306e\u30c8\u30ec\u30f3\u30c9\u3092\u628a\u63e1\u3057\u3001\u81ea\u793e\u306e\u7af6\u4e89\u512a\u4f4d\u6027\u3092\u898b\u6975\u3081\u308b\u3002&nbsp;<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-20\">\uff13C\u5206\u6790\u3092\u884c\u3046\u4e8b\u3067\u5e02\u5834\u74b0\u5883\u3084\u7af6\u4e89\u72b6\u6cc1\u3092\u8a73\u7d30\u306b\u7406\u89e3\u3057\u3001\u6226\u7565\u7684\u306a\u610f\u601d\u6c7a\u5b9a\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u7b56\u5b9a\u3001\u307e\u305f\u4f55\u304c\u4e0d\u8db3\u3057\u3066\u3044\u308b\u306e\u304b\u3001\u4f55\u304c\u5fc5\u8981\u306a\u306e\u304b\u3001\u4f55\u3092\u3059\u3079\u304d\u306a\u306e\u304b\u3092\u53ef\u8996\u5316\u3002&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading u-mb-ctrl u-mb-10\">\u4eee\u8aac\u306a\u304f\u3057\u3066CRM\u306e\u6210\u529f\u306a\u3057\u3000<\/h3>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">\u30fc\u4eee\u8aac\u306e\u4f5c\u6210&nbsp;<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">\u4e0a\u8a18\u307e\u3067\u306e\u5206\u6790\u3092\u884c\u3063\u305f\u3089\u3001\u4eca\u5f8c\u306e\u5177\u4f53\u7684\u306aCRM\u306e\u7b56\u5b9a\u306e\u5143\u306b\u306a\u308b\u4eee\u8aac\u3092\u7acb\u3066\u308b\u3002&nbsp;<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">\u3053\u3053\u307e\u3067\u304f\u308c\u3070\u3001\u3042\u3068\u306fCRM\u7b56\u5b9a\u306e\u5177\u73fe\u5316\u306b\u5411\u304b\u3063\u3066\u8d70\u308b\u306e\u307f\uff01\u3000&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8aac\u306f\u72b6\u6cc1\u306b\u3088\u3063\u3066\u5343\u5dee\u4e07\u5225\u3068\u306a\u308b\u304c\u5177\u4f53\u4f8b\u3068\u3057\u3066\u306f\u4e0b\u8a18\u306e\u3088\u3046\u306a\u4eee\u8aac\u304c\u3042\u3052\u3089\u308c\u308b\u3002&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8a2d\u4f8b\uff1a&nbsp;<\/p>\n\n\n\n<p>\u9867\u5ba2\u30bb\u30b0\u30e1\u30f3\u30c6\u30fc\u30b7\u30e7\u30f3\u4eee\u8a2d:&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8a2d: \u300c\u9867\u5ba2\u3092\u8cfc\u8cb7\u5c65\u6b74\u3084\u884c\u52d5\u30d1\u30bf\u30fc\u30f3\u306b\u57fa\u3065\u3044\u3066\u30bb\u30b0\u30e1\u30f3\u30c8\u5316\u3057\u3001\u5404\u30bb\u30b0\u30e1\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u30bf\u30fc\u30b2\u30c6\u30a3\u30f3\u30b0\u3055\u308c\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u3092\u5c55\u958b\u3059\u308b\u3053\u3068\u3067\u3001\u8cfc\u8cb7\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u300d&nbsp;<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u6539\u5584\u4eee\u8a2d:&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8a2d: \u300c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3001\u554f\u3044\u5408\u308f\u305b\u5c65\u6b74\u3084\u30c1\u30e3\u30c3\u30c8\u30ed\u30b0\u3092\u6d3b\u7528\u3057\u3001\u3088\u308a\u8fc5\u901f\u304b\u3064\u500b\u5225\u5316\u3055\u308c\u305f\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u300d&nbsp;<\/p>\n\n\n\n<p>\u30af\u30ed\u30b9\u30bb\u30eb\u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\u4eee\u8a2d:&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8a2d: \u300c\u8cfc\u8cb7\u5c65\u6b74\u3084\u5546\u54c1\u63a8\u85a6\u30a8\u30f3\u30b8\u30f3\u3092\u6d3b\u7528\u3057\u3001\u65e2\u5b58\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u95a2\u9023\u5546\u54c1\u3084\u30a2\u30c3\u30d7\u30b0\u30ec\u30fc\u30c9\u30aa\u30d7\u30b7\u30e7\u30f3\u3092\u63d0\u6848\u3059\u308b\u3053\u3068\u3067\u3001\u9867\u5ba2\u306e\u8cfc\u8cb7\u91d1\u984d\u3084\u8cfc\u8cb7\u983b\u5ea6\u3092\u5897\u52a0\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u300d&nbsp;<\/p>\n\n\n\n<p>\u30ea\u30fc\u30c9\u7ba1\u7406\u6539\u5584\u4eee\u8a2d:&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8a2d: \u300c\u30ea\u30fc\u30c9\u306e\u53d6\u5f97\u304b\u3089\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u307e\u3067\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u8ffd\u8de1\u3057\u3001\u30ea\u30fc\u30c9\u306e\u512a\u5148\u9806\u4f4d\u4ed8\u3051\u3084\u30bf\u30a4\u30e0\u30ea\u30fc\u306a\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u55b6\u696d\u306e\u6210\u7d04\u7387\u3068\u901f\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u300d&nbsp;<\/p>\n\n\n\n<p>\u9867\u5ba2\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u6d3b\u7528\u4eee\u8a2d:&nbsp;<\/p>\n\n\n\n<p>\u4eee\u8a2d: \u300c\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u53ce\u96c6\u3057\u3001\u5b9a\u671f\u7684\u306a\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u3084\u6539\u5584\u6848\u306e\u63d0\u6848\u3092\u884c\u3046\u3053\u3068\u3067\u3001\u9867\u5ba2\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u9ad8\u3081\u3001\u9577\u671f\u7684\u306a\u9867\u5ba2\u95a2\u4fc2\u306e\u69cb\u7bc9\u306b\u8ca2\u732e\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3002\u300d&nbsp;<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u4eee\u8aac\u306f\u5206\u6790\u306b\u3088\u3063\u3066\u51fa\u305f\u7279\u5b9a\u306e\u76ee\u6a19\u3084\u8ab2\u984c\u306b\u5bfe\u3057\u3066\u305f\u3066\u308b\u3082\u306e\u3067\u3042\u308a\u3001\u3053\u308c\u304cCRM\u6226\u7565\u306e\u5143\u3068\u306a\u308a\u307e\u3059\u3002&nbsp;<\/p>\n\n\n\n<p>\u203b\u30ad\u30e3\u30c3\u30c1\u30b3\u30d4\u30fc\u306fCRM\u6226\u7565\u306e\u300c\u30ce\u30a6\u30cf\u30a6\u30fb\u30c9\u30a5\u30cf\u30a6\u300d\u3088\u308a\u5f15\u7528&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading u-mb-ctrl u-mb-10\">\u305d\u3082\u305d\u3082CRM\u3068\u306f&nbsp;<\/h3>\n\n\n\n<p>\u3053\u3053\u3067\u4eca\u4e00\u5ea6CRM\u3063\u3066\u306a\u3093\u306a\u306e\u304b\u306e\u30b9\u30bf\u30fc\u30c8\u306b\u7acb\u3061\u8fd4\u308a\u305f\u3044\u3002&nbsp;<\/p>\n\n\n\n<p>\u2015\u57fa\u672c\u6982\u5ff5&nbsp;<\/p>\n\n\n\n<p>\u305d\u3082\u305d\u3082CRM\u3068\u306f\u300cCustomer Relationship Management\u300d\u306e\u7565\u3067\u65e5\u672c\u8a9e\u306b\u76f4\u8a33\u3059\u308b\u3068\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u3068\u306a\u308a\u3001\u7c21\u5358\u306b\u3044\u3046\u3068\u3001<strong>\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u305f\u3081\u306e\u6226\u7565\u3068\u7dcf\u79f0<\/strong>\u3002&nbsp;<\/p>\n\n\n\n<p>\u2605\uff23\uff32\uff2d\u6982\u5ff5\u5f62\u6210\u306f1990\u5e74\u53f0\u306b\u30a2\u30e1\u30ea\u30ab\u3067\u8a95\u751f\u3057\u305f\u3002&nbsp;<\/p>\n\n\n\n<p>\u30a2\u30e1\u30ea\u30ab\u3067\u306f1995\u5e74\u306b\u5927\u304d\u306a\u8ee2\u63db\u671f\u3092\u8fce\u3048\u3001\u3053\u306e\u6642\u4ee3\u306e\u524d\u5f8c\u3067\uff22\uff29\u30fb\uff21\uff29\u306e\u8d77\u70b9\u3068\u306a\u3063\u3066\u3044\u308b\u3002\u300c\uff22\uff29\u300d\u3068\u306f\u300c\u30d3\u30d5\u30a9\u30a2\u30fb\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u300d\u3001\u300c\uff21\uff29\u300d\u3068\u306f\u300c\u30a2\u30d5\u30bf\u30fc\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u300d\u300195\u5e74\u306f\u30a2\u30e1\u30ea\u30ab\u3067\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u304c\u7206\u767a\u7684\u306b\u30d6\u30ec\u30a4\u30af\u3057\u305f\u5e74\u3001\u305d\u308c\u307e\u3067\u306e\u5358\u306a\u308b\u691c\u7d22\u3084\u30a6\u30a7\u30d6\u30b5\u30fc\u30d5\u30a3\u30f3\u3067\u306f\u306a\u304f\u3001\u500b\u4eba\u306e\u8cfc\u8cb7\u3084\u30d3\u30b8\u30cd\u30b9\u306e\u5546\u53d6\u5f15\u306b\u672c\u683c\u7684\u306b\u4f7f\u7528\u3055\u308c\u306f\u3058\u3081\u305f\u30b7\u30f3\u30dc\u30ea\u30c3\u30af\u306a\u5e74\u3068\u306a\u308b\u3002\u3053\u306e\u6642\u306e\u6642\u4ee3\u80cc\u666f\u3082\u91cd\u306a\u308a\u3001\u8cc7\u672c\u4e3b\u7fa9\u304b\u3089\u9867\u5ba2\u4e3b\u7fa9\u306b\u306a\u308a\u3001\u3053\u306e\u9867\u5ba2\u4e3b\u7fa9\u3092\uff29\uff34\u30c4\u30fc\u30eb\u3067\u9054\u6210\u3055\u305b\u3088\u3046\u3068\u3057\u305f\u3082\u306e\u304c\uff23\uff32\uff2d\u306e\u8a95\u751f\u306e\u80cc\u666f\u306b\u3042\u308b\u3002&nbsp;<br>\u53c2\u8003\u6587\u732e\uff1a\u203bCRM\u6226\u7565\u306e\u30ce\u30a6\u30cf\u30a6\u30fb\u30c9\u30a5\u30cf\u30a6&nbsp;<\/p>\n\n\n\n<p>\u203b\u56f3\u3067\u898b\u308b\uff23\uff32\uff2d\u306e\u9032\u5316\u306e\u4ed5\u65b9&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"562\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/image-113-1024x562.png\" alt=\"CRM\" class=\"wp-image-5681\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/image-113-1024x562.png 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/image-113-300x165.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/image-113-768x421.png 768w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/image-113.png 1054w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p class=\"u-mb-ctrl u-mb-40\"><a href=\"https:\/\/jp.freepik.com\/free-vector\/timeline-infographic-6-milestone-like-a-road-business-concept-infographic-template_10817135.htm#query=infographic&amp;position=1&amp;from_view=search&amp;track=sph#position=1&amp;query=infographic\"><strong>\u30a4\u30e9\u30b9\u30c8\u5143\uff1azeje\/ \u51fa\u5c55Freepik<\/strong>&nbsp;<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading u-mb-ctrl u-mb-10\">CRM\u65bd\u7b56\u306e\u4e3b\u306a\u6d41\u308c&nbsp;&nbsp;<\/h3>\n\n\n\n<p>\u3053\u3053\u307e\u3067CRM\u65bd\u7b56\u306e\u5165\u308a\u53e3\u3092\u66f8\u3044\u3066\u304d\u307e\u3057\u305f\u304c\u30b4\u30fc\u30eb\u307e\u3067\u306e\u5168\u4f53\u50cf\u306f\u3053\u3061\u3089&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\" start=\"1\">\n<li>CR\uff2d\u74b0\u5883\u5206\u6790&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"2\">\n<li>\u30d3\u30b8\u30e7\u30f3\u69cb\u7bc9&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"3\">\n<li>\u6226\u7565\u7b56\u5b9a&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"4\">\n<li>\u5404\u30c1\u30e3\u30cd\u30eb\u306e\u8a2d\u5b9a&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"5\">\n<li>\u30b7\u30b9\u30c6\u30e0\u306e\u5177\u73fe\u5316&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"6\">\n<li>\uff23\uff32\uff2d\u60c5\u5831\u6d3b\u7528&nbsp;<\/li>\n<\/ol>\n\n\n\n<ol class=\"wp-block-list\" start=\"7\">\n<li>\uff23\uff32\uff2d\u30ca\u30ec\u30c3\u30b8\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u306b\u3088\u308b\u30b5\u30a4\u30af\u30eb\u5316&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>\u203b\u4e00\u3064\u4e00\u3064\u304c\u3068\u3066\u3082\u6df1\u3044\u70ba\u8a73\u7d30\u306f\u7701\u7565&nbsp;<\/p>\n\n\n\n<p class=\"u-mb-ctrl 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class=\"wp-block-image size-full\"><a href=\"https:\/\/www.onoff.ne.jp\/forms\/corporate\/servicepack-menu-crmoperation.html\"><img decoding=\"async\" width=\"874\" height=\"337\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/CRM.png\" alt=\"\" class=\"wp-image-5705\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/CRM.png 874w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/CRM-300x116.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/06\/CRM-768x296.png 768w\" sizes=\"(max-width: 874px) 100vw, 874px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>\u300cCRM\u65bd\u7b56\u3092\u8003\u3048\u3066\u300d\u3068\u3044\u308f\u308c\u305f\u3089\u3001\u307e\u305a\u306f\u4f55\u304b\u3089\u3059\u3079\u304d\uff1f \u306f\u3058\u3081\u306b&nbsp; 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