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class=\"swell-block-button red_ is-style-btn_normal\" data-id=\"a1db3416\"><a href=\"https:\/\/www.onoff.ne.jp\/forms\/corporate\/contact.html?Formname=corp_contact\" target=\"_blank\" rel=\"noopener noreferrer\" class=\"swell-block-button__link\"><span>\u7121\u6599\u76f8\u8ac7\u306f\u3053\u3061\u3089<\/span><\/a><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">CS\u5206\u6790\u306e\u3084\u308a\u65b9\u3068\u9867\u5ba2\u6e80\u8db3\u5ea6\u8abf\u67fb\u306e\u57fa\u790e<\/h2>\n\n\n\n<p>CS\u5206\u6790\u306f\u3001\u5177\u4f53\u7684\u306a\u30e2\u30c7\u30eb\u3092\u7528\u3044\u3066\u3001CS\u8abf\u67fb\u304b\u3089\u5f97\u305f\u30c7\u30fc\u30bf\u3092\u691c\u8a0e\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002CS\u5206\u6790\u306e\u3084\u308a\u65b9\u306f\u3001\u307e\u305a\u9867\u5ba2\u306b\u30a2\u30f3\u30b1\u30fc\u30c8\u3092\u5b9f\u65bd\u3057\u3001\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u7d71\u8a08\u7684\u65b9\u6cd5\u3067\u89e3\u6790\u3057\u307e\u3059\u3002\u305d\u306e\u969b\u3001\u30a8\u30af\u30bb\u30eb\u3084\u5c02\u7528\u306e\u5206\u6790\u30c4\u30fc\u30eb\u3092\u4f7f\u7528\u3057\u3066\u30b0\u30e9\u30d5\u3092\u4f5c\u6210\u3057\u3001\u91cd\u8981\u5ea6\u3092\u8996\u899a\u7684\u306b\u793a\u3057\u307e\u3059\u3002<br>\u53ce\u96c6\u3057\u305f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3001\u9867\u5ba2\u306e\u8981\u671b\u3084\u4e0d\u6e80\u3092\u660e\u3089\u304b\u306b\u3057\u3001\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u3092\u7acb\u6848\u3057\u307e\u3059\u3002\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u3084\u30d3\u30b8\u30cd\u30b9\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3001\u3053\u306e\u30c7\u30fc\u30bf\u3092\u99c6\u4f7f\u3057\u3066\u9867\u5ba2\u4f53\u9a13\u3092\u6700\u9069\u5316\u3057\u3001\u4f01\u696d\u306e\u7af6\u4e89\u529b\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002CS\u5206\u6790\u3068\u4ed6\u306e\u5206\u6790\u624b\u6cd5\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u79d1\u5b66\u7684\u306a\u6839\u62e0\u306b\u57fa\u3065\u3044\u305f\u5177\u4f53\u7684\u306a\u6539\u5584\u304c\u53ef\u80fd\u3068\u306a\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u8ca2\u732e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">CS\u5206\u6790\u3068\u306f\uff1f\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5206\u6790\u3059\u308b\u65b9\u6cd5<\/h3>\n\n\n\n<p>CS\u5206\u6790\u306f\u3001\u5177\u4f53\u7684\u306a\u3084\u308a\u65b9\u3068\u3057\u3066\u306f\u3001\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u3001NPS\u00ae\uff08Net Promoter Score\u00ae\uff09\u3084CES\uff08Customer Effort Score\uff09\u306a\u3069\u306e\u6a19\u6e96\u5316\u3055\u308c\u305f\u8cea\u554f\u9805\u76ee\u3092\u6d3b\u7528\u3057\u3001\u5b9a\u91cf\u7684\u306a\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3057\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u6e80\u8db3\u5ea6\u306e\u91cd\u8981\u5ea6\u3092\u30b0\u30e9\u30d5\u5316\u3057\u3001\u30a8\u30af\u30bb\u30eb\u3067\u7ba1\u7406\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002\u4e00\u65b9\u3001\u30a4\u30f3\u30bf\u30d3\u30e5\u30fc\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u30ec\u30d3\u30e5\u30fc\u3067\u306f\u3001\u9867\u5ba2\u306e\u58f0\u3092\u6df1\u6398\u308a\u3057\u3001\u8cea\u7684\u30c7\u30fc\u30bf\u3092\u53ce\u96c6\u3059\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u6df1\u3044\u6d1e\u5bdf\u3092\u5f97\u3089\u308c\u307e\u3059\u3002\u3053\u308c\u3089\u306eCS\u5206\u6790\u3068CS\u8abf\u67fb\u5206\u6790\u306e\u624b\u6cd5\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3084\u88fd\u54c1\u6539\u5584\u306b\u5f79\u7acb\u3066\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u307e\u305f\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u5206\u6790\u3092\u88dc\u5b8c\u3059\u308b\u5f62\u3067CS\u5206\u6790\u3092\u53d6\u308a\u5165\u308c\u308b\u3053\u3068\u3067\u3001\u3088\u308a\u7cbe\u7dfb\u306a\u9867\u5ba2\u7406\u89e3\u3068\u6226\u7565\u7acb\u6848\u304c\u53ef\u80fd\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p class=\"is-style-icon_info\">\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"swell-block-button red_ is-style-btn_normal\"><a href=\"https:\/\/www.onoff.ne.jp\/service\/research\/\" class=\"swell-block-button__link\"><span>\u30aa\u30ce\u30d5\u306e\u30ea\u30b5\u30fc\u30c1\u30b5\u30fc\u30d3\u30b9\u306b\u3064\u3044\u3066\u306f\u3053\u3061\u3089<\/span><\/a><\/div>\n\n\n\n<h2 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class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=3666\n<\/div><\/figure>\n\n\n\n<p class=\"is-style-icon_info\">\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=4890\n<\/div><\/figure>\n\n\n\n<p class=\"is-style-icon_info\">\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h3 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class=\"wp-block-heading\">4C\u5206\u6790\u3068\u306f\u3001\u9867\u5ba2\u8996\u70b9\u306b\u7acb\u3063\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/h3>\n\n\n\n<p>4C\u5206\u6790\u3068\u306f\u3001Customer\uff08\u9867\u5ba2\u4fa1\u5024\uff09\u3001Cost\uff08\u30b3\u30b9\u30c8\uff09\u3001Convenience\uff08\u5229\u4fbf\u6027\uff09\u3001Communication\uff08\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\uff09\u306e4\u3064\u306e\u8996\u70b9\u304b\u3089\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u3092\u7b56\u5b9a\u3059\u308b\u624b\u6cd5\u3067\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5f93\u6765\u306e4P\uff08Product\u3001Price\u3001Place\u3001Promotion\uff09\u5206\u6790\u3068\u6bd4\u3079\u3066\u3001\u3088\u308a\u9867\u5ba2\u8996\u70b9\u3092\u91cd\u8996\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u88fd\u54c1\u306e\u4fa1\u683c\u8a2d\u5b9a\u3060\u3051\u3067\u306a\u304f\u3001\u9867\u5ba2\u304c\u305d\u306e\u4fa1\u683c\u306b\u7d0d\u5f97\u3059\u308b\u304b\u3001\u8cfc\u5165\u30d7\u30ed\u30bb\u30b9\u306e\u5229\u4fbf\u6027\u3084\u30d6\u30e9\u30f3\u30c9\u3068\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u691c\u8a0e\u3059\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001CS\u5206\u6790\u306f\u300c\u9867\u5ba2\u6e80\u8db3\u5ea6\u300d\u306b\u7126\u70b9\u3092\u5f53\u3066\u3066\u304a\u308a\u3001\u5177\u4f53\u7684\u306a\u9867\u5ba2\u306e\u611f\u60c5\u3084\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u6349\u3048\u308b\u3053\u3068\u306b\u7279\u5316\u3057\u3066\u3044\u307e\u3059\u3002\u3053\u306e\u5206\u6790\u624b\u6cd5\u306f\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u6539\u5584\u7b56\u3092\u767a\u898b\u3059\u308b\u306e\u306b\u5f79\u7acb\u3061\u307e\u3059\u30024C\u5206\u6790\u306f\u5e83\u7bc4\u306a\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u6226\u7565\u306e\u7b56\u5b9a\u306b\u5f79\u7acb\u3064\u4e00\u65b9\u3067\u3001CS\u5206\u6790\u306f\u6e80\u8db3\u5ea6\u3068\u3044\u3046\u7279\u5b9a\u306e\u6307\u6a19\u306b\u30d5\u30a9\u30fc\u30ab\u30b9\u3057\u3066\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u3092\u5c0e\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=7155\n<\/div><\/figure>\n\n\n\n<h3 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class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=7854\n<\/div><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">7S\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u3068CS\u5206\u6790\u306e\u6d3b\u7528\u6cd5<\/h3>\n\n\n\n<p>\u30de\u30c3\u30ad\u30f3\u30bc\u30fc\u306e7S\u30d5\u30ec\u30fc\u30e0\u30ef\u30fc\u30af\u306f\u3001\u4f01\u696d\u304c\u6226\u7565\u3092\u5b9f\u73fe\u3059\u308b\u305f\u3081\u306e\u7d4c\u55b6\u30ea\u30bd\u30fc\u30b9\u3068\u3057\u3066\u91cd\u8981\u306a7\u3064\u306e\u8981\u7d20\u3092\u6319\u3052\u3066\u3044\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u8981\u7d20\u306f\u3001Strategy\uff08\u6226\u7565\uff09\u3001Structure\uff08\u7d44\u7e54\uff09\u3001Systems\uff08\u30b7\u30b9\u30c6\u30e0\uff09\u3001Shared 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class=\"wp-block-heading\">NPS\u00ae\u8a08\u6e2c\u3068CS\u5206\u6790\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>NPS\u00ae\uff08Net Promoter 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class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><a href=\"https:\/\/www.onoff.ne.jp\/forms\/corporate\/servicepack-menu-research.html\" target=\"_blank\" rel=\"noreferrer noopener\"><img decoding=\"async\" width=\"800\" height=\"180\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/12\/bnr_onoff_pack_CTA_Research.png\" alt=\"\u30ea\u30b5\u30fc\u30c1\u30d1\u30c3\u30af\" class=\"wp-image-7142\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/12\/bnr_onoff_pack_CTA_Research.png 800w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/12\/bnr_onoff_pack_CTA_Research-300x68.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2023\/12\/bnr_onoff_pack_CTA_Research-768x173.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/a><\/figure>\n<\/div>\n\n\n<p class=\"is-style-icon_info\">\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">CS\u5206\u6790\u306e\u6d3b\u7528\u4e8b\u4f8b<\/h2>\n\n\n\n<p>CS\u5206\u6790\uff08\u9867\u5ba2\u6e80\u8db3\u5ea6\u5206\u6790\uff09\u306f\u3001\u7d44\u7e54\u304c\u9867\u5ba2\u306e\u6e80\u8db3\u5ea6\u3092\u6e2c\u5b9a\u3057\u3001\u6539\u5584\u70b9\u3092\u7279\u5b9a\u3059\u308b\u305f\u3081\u306b\u91cd\u8981\u306a\u30c4\u30fc\u30eb\u3067\u3059\u3002\u3053\u306e\u5206\u6790\u624b\u6cd5\u306fCS\u8abf\u67fb\u306b\u3088\u308b\u5177\u4f53\u7684\u306a\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u884c\u308f\u308c\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u7d44\u7e54\u306f\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3084\u671f\u5f85\u306b\u8fc5\u901f\u306b\u5bfe\u5fdc\u3057\u3001\u30b5\u30fc\u30d3\u30b9\u3084\u88fd\u54c1\u306e\u54c1\u8cea\u5411\u4e0a\u3092\u56f3\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u4f8b\u3048\u3070\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u62c5\u5f53\u8005\u306fCS\u5206\u6790\u306e\u7d50\u679c\u3092\u7528\u3044\u3066\u30ad\u30e3\u30f3\u30da\u30fc\u30f3\u306e\u52b9\u679c\u3092\u8a55\u4fa1\u3057\u3001\u30d3\u30b8\u30cd\u30b9\u30a2\u30ca\u30ea\u30b9\u30c8\u306f\u3053\u306e\u30c7\u30fc\u30bf\u3092\u57fa\u306b\u5e02\u5834\u6226\u7565\u3092\u6700\u9069\u5316\u3057\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30c7\u30fc\u30bf\u3068\u5206\u6790\u7d50\u679c\u3092\u6709\u52b9\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3067\u3001\u7d44\u7e54\u5168\u4f53\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u5411\u4e0a\u306b\u7e4b\u3052\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 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