{"id":987,"date":"2022-02-08T17:01:00","date_gmt":"2022-02-08T08:01:00","guid":{"rendered":"https:\/\/www.onoff.ne.jp\/blog\/?p=987"},"modified":"2025-03-19T19:12:03","modified_gmt":"2025-03-19T10:12:03","slug":"%e4%bb%96%e3%81%ae%e3%82%b9%e3%83%9d%e3%83%bc%e3%83%84%e3%83%96%e3%83%a9%e3%83%b3%e3%83%89%e3%82%92%e5%9c%a7%e5%80%92%e3%81%97%e3%81%9f%e3%80%81%e3%82%b6%e3%83%bb%e3%83%8e%e3%83%bc%e3%82%b9%e3%83%bb","status":"publish","type":"post","link":"https:\/\/www.onoff.ne.jp\/blog\/?p=987","title":{"rendered":"\u4ed6\u306e\u30b9\u30dd\u30fc\u30c4\u30d6\u30e9\u30f3\u30c9\u3092\u5727\u5012\u3057\u305f\u3001\u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u306eNPS\u00ae\u30b9\u30b3\u30a2\u3068\u306f"},"content":{"rendered":"\n<h1 class=\"wp-block-heading\" id=\"\u4ed6\u306e\u30b9\u30dd\u30fc\u30c4\u30d6\u30e9\u30f3\u30c9\u3092\u5727\u5012\u3057\u305f-\u30b6-\u30ce\u30fc\u30b9-\u30d5\u30a7\u30a4\u30b9\u306enps\u30b9\u30b3\u30a2\u3068\u306f\">\u4ed6\u306e\u30b9\u30dd\u30fc\u30c4\u30d6\u30e9\u30f3\u30c9\u3092\u5727\u5012\u3057\u305f\u3001\u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u306eNPS\u00ae\u30b9\u30b3\u30a2\u3068\u306f<\/h1>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"960\" height=\"640\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/human-5437547_960_720.jpg\" alt=\"\u4ed6\u306e\u30b9\u30dd\u30fc\u30c4\u30d6\u30e9\u30f3\u30c9\u3092\u5727\u5012\u3057\u305f\u3001\u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u306eNPS\u30b9\u30b3\u30a2\u3068\u306f\" class=\"wp-image-995\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/human-5437547_960_720.jpg 960w, 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class=\"u-mb-ctrl u-mb-0\">1\u4f4d \u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u300031.8%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">2\u4f4d \u30ca\u30a4\u30ad\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u300017.2%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">3\u4f4d \u30cb\u30e5\u30fc\u30d0\u30e9\u30f3\u30b9\u3000\u3000\u3000\u300017.2%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">4\u4f4d \u30a2\u30f3\u30c0\u30fc\u30a2\u30fc\u30de\u30fc\u3000\u3000\u300014.4%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">5\u4f4d \u30a2\u30c7\u30a3\u30c0\u30b9\u3000\u3000\u3000\u3000\u3000\u300012.2%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">6\u4f4d \u30a2\u30b7\u30c3\u30af\u30b9\u3000\u3000\u3000\u3000\u3000\u300010.3%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">7\u4f4d \u30c1\u30e3\u30f3\u30d4\u30aa\u30f3\u3000\u3000\u3000\u3000\u3000  6.7%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">8\u4f4d \u30df\u30ba\u30ce\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000  6.3%<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">9\u4f4d \u30ea\u30fc\u30dc\u30c3\u30af\u3000\u3000\u3000\u3000\u3000\u3000  6.0%<\/p>\n\n\n\n<p>10\u4f4d\u30d7\u30fc\u30de\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000-0.5%<\/p>\n<\/div><\/div>\n\n\n\n<p>\u3076\u3063\u3061\u304e\u308a\u3001\u3068\u8a00\u3063\u3066\u3082\u3088\u3044\u6570\u5b57\uff0831.8\uff05\uff09\u3067\u3001\u591a\u304f\u306e\u9867\u5ba2\u304c\u300c\u4ed6\u306e\u65b9\u306b\u85a6\u3081\u305f\u3044\u30b9\u30dd\u30fc\u30c4\u30d6\u30e9\u30f3\u30c9\u300d\u3068\u306a\u3063\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3061\u306a\u307f\u306bSNS\u306e\u30d5\u30a9\u30ed\u30ef\u30fc\uff08\u30d5\u30a1\u30f3\uff09\u6570\u306f\u3001<\/p>\n\n\n\n<div class=\"wp-block-group has-border -border03\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"u-mb-ctrl u-mb-0\">Facebook \u30007.3\u4e07\u4eba<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">Instagram \u30009.1\u4e07\u4eba<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">YouTube\u3000\u30002.5\u4e07\u4eba<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">Twitter\u3000\u3000\u30006.4\u4e07\u4eba<\/p>\n\n\n\n<p>\u203b2022\u5e742\u6708\u8abf\u3079<\/p>\n<\/div><\/div>\n\n\n\n<p>\u3068\u3001\u60c5\u5831\u767a\u4fe1\u91cf\u306e\u591a\u3055\u3082\u3055\u308b\u3053\u3068\u306a\u304c\u3089\u3001\u30e6\u30fc\u30b6\u30fc\u306e\u5fc3\u3092\u63b4\u3080SNS\u6226\u7565\u304c\u6210\u529f\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u79c1\u304c\u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u306e\u5546\u54c1\u3092\u8cfc\u5165\u3057\u305f\u306e\u306f\u3001\u8a18\u61b6\u3092\u8fbf\u308c\u307020\u6570\u5e74\u524d\u3001\u5927\u624b\u30b9\u30dd\u30fc\u30c4\u5e97\u3067\u3001\u5b9a\u756a\u306e\u9ec4\/\u9ed2\u8272\u306e\u30de\u30a6\u30f3\u30c6\u30f3\u30b8\u30e3\u30b1\u30c3\u30c8\u3067\u3042\u308a\u3001\u521d\u671f\u306e\u9632\u6c34\u64a5\u6c34\u7d20\u6750\u3067\u3042\u308b\u30b4\u30a2\u30c6\u30c3\u30af\u30b9\u3092\u63a1\u7528\u3057\u3001\u4f5c\u308a\u306f\u8cea\u5b9f\u525b\u5065\u3001\u5c71\u3084\u30b9\u30ad\u30fc\u3078\u3068\u3001\u3042\u3089\u3086\u308b\u30a2\u30a6\u30c8\u30c9\u30a2\u30a2\u30af\u30c6\u30a3\u30d3\u30c6\u30a3\u306b\u6d3b\u8e8d\u3057\u3066\u304f\u308c\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u8857\u4e2d\u3067\u3082\u7740\u7528\u3057\u3066\u3044\u307e\u3057\u305f\u304c\u3001\u5f53\u6642\u306e\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3068\u3057\u3066\u306f\u3001\u767b\u5c71\u5bb6\u304c\u611b\u7528\u3059\u308b\uff08\u690d\u6751\u76f4\u5df1\u3055\u3093\u3084\u4e09\u6d66\u96c4\u4e00\u90ce\u3055\u3093\uff09\u30a8\u30af\u30b9\u30da\u30c7\u30a3\u30b7\u30e7\u30f3\u306a\u6a5f\u80fd\u30fb\u88c5\u5099\u306a\u305f\u3081\u3001\u3084\u3084\u30cf\u30fc\u30c9\u30b9\u30da\u30c3\u30af\u6c17\u5473\u3067\u3001\u8857\u4e2d\u306b\u306f\u4f3c\u5408\u308f\u306a\u3044\u3068\u611f\u3058\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p class=\"is-style-icon_info\">\u6ce8\uff1a\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b7\u30b9\u30c6\u30e0\u3001\u30cd\u30c3\u30c8\u30fb\u30d7\u30ed\u30e2\u30fc\u30bf\u30fc\u30fb\u30b9\u30b3\u30a2\u3001NPS\u3001\u305d\u3057\u3066NPS\u95a2\u9023\u3067\u4f7f\u7528\u3055\u308c\u3066\u3044\u308b\u9854\u6587\u5b57\u306f\u3001\u30d9\u30a4\u30f3\uff65\u30a2\u30f3\u30c9\uff65\u30ab\u30f3\u30d1\u30cb\u30fc\u3001\u30d5\u30ec\u30c3\u30c9\u30fb\u30e9\u30a4\u30af\u30d8\u30eb\u30c9\u3001NICE Systems, Inc.\u306e\u767b\u9332\u5546\u6a19\u53c8\u306f\u30b5\u30fc\u30d3\u30b9\u30de\u30fc\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u30b6-\u30ce\u30fc\u30b9-\u30d5\u30a7\u30a4\u30b9\u304c\u8003\u3048\u3066\u3044\u308bnps\u3068\u306e\u5411\u304d\u5408\u3044\u65b9\">\u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u304c\u8003\u3048\u3066\u3044\u308bNPS\u00ae\u3068\u306e\u5411\u304d\u5408\u3044\u65b9<\/h2>\n\n\n\n<p>2005\u5e74\u9803\u304b\u3089\u30b6\u30fb\u30ce\u30fc\u30b9\u30fb\u30d5\u30a7\u30a4\u30b9\u306f\u3001\u5f90\u3005\u306b\u30b3\u30a2\u304b\u3089\u30de\u30b9\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3078\u3068\u8235\u3092\u53d6\u308a\u3001\u79c1\u304c\u597d\u304d\u306a\u30c8\u30ec\u30a4\u30eb\u30e9\u30f3\u30ca\u30fc\u3084\u30a2\u30c9\u30d9\u30f3\u30c1\u30e3\u30fc\u30c1\u30fc\u30e0\u3001\u3055\u3089\u306b\u4e00\u822c\u30e6\u30fc\u30b6\u30fc\u3078\u3082\u8a8d\u77e5\u62e1\u5927\u3057\u3001\u8857\u4e2d\u3067\u3082\u304a\u3057\u3083\u308c\u306b\u7740\u3053\u306a\u305b\u308b\u5546\u54c1\u7fa4\u3082\u63c3\u3048\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30a2\u30a6\u30c8\u30c9\u30a2\u3067\u5b9f\u7e3e\u3092\u7a4d\u3093\u3060\u7d4c\u9a13\u5024\u304c\u54c1\u8cea\u3068\u6a5f\u80fd\u6027\u306b\u53cd\u6620\u3055\u308c\u3001\u591a\u304f\u306e\u30e6\u30fc\u30b6\u30fc\u306b\u6d78\u900f\u3057\u3001\u5b50\u4f9b\u304b\u3089\u5e74\u914d\u8005\u307e\u3067\u3042\u3089\u3086\u308b\u5c64\u306b\u53d7\u3051\u5165\u308c\u3089\u308c\u305f\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1h0cjhi-1024x768.png\" alt=\"\u7d30\u90e8\u306b\u3053\u3060\u308f\u308a\u304c\u3042\u308a\u3001\u53cb\u4eba\u306b\u3082\u85a6\u3081\u3066\u3044\u308b\u3001\u611b\u7528\u306e\u30e9\u30f3\u30cb\u30f3\u30b0\u7528\u30ea\u30e5\u30c3\u30af\u3068\u30b0\u30ed\u30fc\u30d6\" class=\"wp-image-988\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1h0cjhi-1024x768.png 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1h0cjhi-300x225.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1h0cjhi-768x576.png 768w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1h0cjhi.png 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption 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