{"id":997,"date":"2022-02-10T13:35:00","date_gmt":"2022-02-10T04:35:00","guid":{"rendered":"https:\/\/www.onoff.ne.jp\/blog\/?p=997"},"modified":"2024-05-01T14:21:04","modified_gmt":"2024-05-01T05:21:04","slug":"cxm%e3%81%a8%e3%81%af%ef%bc%9f%e3%83%95%e3%82%a7%e3%83%a0%e3%83%86%e3%83%83%e3%82%af%e3%81%a8%e3%81%af%ef%bc%9f%e7%95%b0%e3%81%aa%e3%82%8b%e7%82%b9%e3%81%a8%e5%85%b1%e9%80%9a%e7%82%b9","status":"publish","type":"post","link":"https:\/\/www.onoff.ne.jp\/blog\/?p=997","title":{"rendered":"CXM\u3068\u306f\uff1f\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3068\u306f\uff1f\u7570\u306a\u308b\u70b9\u3068\u5171\u901a\u70b9"},"content":{"rendered":"<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img decoding=\"async\" width=\"640\" height=\"427\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/23042198_s.jpg\" alt=\"CXM\u3068\u306f\uff1f\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3068\u306f\uff1f\u7570\u306a\u308b\u70b9\u3068\u5171\u901a\u70b9\" class=\"wp-image-1031\" style=\"width:658px;height:437px\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/23042198_s.jpg 640w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/23042198_s-300x200.jpg 300w\" sizes=\"(max-width: 640px) 100vw, 640px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"cxm\u3068\u306f\">CXM\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>CXM\u3068\u306f\u300cCustomer Experience Management\uff08\u30ab\u30b9\u30bf\u30de\u30fc\u30fb\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u30fb\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\uff09\u300d\u306e\u7565\u8a9e\u3067\u3042\u308a\u3001\u65e5\u672c\u8a9e\u3067\u3044\u3046\u3068\u300c\u9867\u5ba2\u4f53\u9a13\u7ba1\u7406\u300d\u3068\u3082\u3044\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u304b\u3089\u611f\u3058\u308b\u300c\u30b9\u30da\u30c3\u30af\u300d\u3084\u300c\u5024\u6bb5\u300d\u306a\u3069\u306e\u6a5f\u80fd\u7684\u306a\u4fa1\u5024\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u4f01\u696d\u306e\u63d0\u4f9b\u3059\u308b\u5546\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u8cfc\u5165\u3059\u308b\u969b\u306b\u4f53\u9a13\u3059\u308b\u300c\u611f\u52d5\u300d\u3084\u300c\u5fc3\u5730\u3088\u3055\u300d\u300c\u6e80\u8db3\u5ea6\u300d\u3068\u3044\u3063\u305f\u611f\u899a\u7684\u306a\u4ed8\u52a0\u4fa1\u5024\u4f53\u9a13\u3092\u5411\u4e0a\u3055\u305b\u308b\u3053\u3068\u3067\u3001\u4e2d\u9577\u671f\u7684\u306a\u95a2\u4fc2\u6027\u3092\u7bc9\u304d\u3001\u53ce\u76ca\u5411\u4e0a\u3078\u7e4b\u3052\u308b\u3053\u3068\u3092\u76ee\u6307\u3059\u624b\u6cd5\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3088\u304f\u4f3c\u305f\u6982\u5ff5\u306b\u300cCRM\u300d\u304c\u3042\u308a\u3001\u6df7\u540c\u3057\u3066\u7406\u89e3\u3055\u308c\u3066\u3044\u308b\u65b9\u3082\u591a\u3044\u3088\u3046\u3067\u3059\u3002<\/p>\n\n\n\n<p>CRM\u3068\u306f\u300cCustomer Relationship Management\u300d\u306e\u7565\u8a9e\u3067\u3001\u76f4\u8a33\u3059\u308b\u3068\u300c\u9867\u5ba2\u95a2\u4fc2\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u300d\u3068\u306a\u308a\u307e\u3059\u3002\u30d3\u30b8\u30cd\u30b9\u7528\u8a9e\u3067\u306f\u300c\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u300d\u300c\u9867\u5ba2\u7ba1\u7406\u300d\u306a\u3069\u3068\u547c\u3070\u308c\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u306b\u91cd\u70b9\u3092\u304a\u3044\u305f\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u624b\u6cd5\u3067\u3042\u308a\u3001\u305d\u306e\u305f\u3081\u306e\u60c5\u5831\u30b7\u30b9\u30c6\u30e0\u306e\u3053\u3068\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>CRM\u3068\u306e\u9055\u3044\u3092\u307e\u3068\u3081\u305f\u8a18\u4e8b\u3082\u3042\u308a\u307e\u3059\u306e\u3067\u3001\u3054\u8208\u5473\u304c\u3042\u308c\u3070\u662f\u975e\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=235\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cxm\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8-\u63d0\u4f9b\u3067\u304d\u308b\u30d0\u30ea\u30e5\u30fc\">CXM\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\u3000\u63d0\u4f9b\u3067\u304d\u308b\u30d0\u30ea\u30e5\u30fc<\/h2>\n\n\n\n<p>\u4e0b\u8a18\u30b0\u30e9\u30d5\u3067\u306f\u3001\u300cCS\u300d\u300cCRM\u300d\u300cCX\u300d\u306e\u9055\u3044\u306b\u3064\u3044\u3066\u7c21\u5358\u306b\u8aac\u660e\u3057\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cCRM\u300d\u3067\u306f\u300c\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u69cb\u7bc9\u300d\u304c\u30ad\u30fc\u30dd\u30a4\u30f3\u30c8\u306b\u5bfe\u3057\u3066\u3001\u300cCX\u300d\u306f\u300c\u9867\u5ba2\u611f\u60c5\u30fb\u4f53\u9a13\u91cd\u8996\u300d\u304c\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"987\" height=\"471\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-bjmx6t.png\" alt=\"CS\u30fbCRM\u30fbCX \u305d\u308c\u305e\u308c\u306e\u9055\u3044\" class=\"wp-image-998\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-bjmx6t.png 987w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-bjmx6t-300x143.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-bjmx6t-768x366.png 768w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/figure>\n\n\n\n<p><br>\u9867\u5ba2\u306e\u611f\u60c5\u3084\u4f53\u9a13\u306a\u3069\u306e\u611f\u6027\u6307\u6a19\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u9867\u5ba2\u306e\u611f\u60c5\u306b\u300c\u5bc4\u308a\u6dfb\u3046\u300d\u3053\u3068\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u5bfe\u5fdc\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u307e\u3067\u306f\u3001\u9867\u5ba2\u306b\u304a\u5f97\u611f\u306a\u3069\u4fa1\u683c\u8a34\u6c42\u30fb\u6a5f\u80fd\u8a34\u6c42\u7b49\u300c\u8cb7\u308f\u305b\u308b\u300d\u305f\u3081\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u4e3b\u6d41\u3067\u3059\u304c\u3001\u7af6\u5408\u4ed6\u793e\u304c\u591a\u6570\u306e\u4e2d\u3067\u9867\u5ba2\u306e\u96e2\u8131\u3092\u9632\u6b62\u3057\u7d99\u7d9a\u7684\u306b\u300c\u8cb7\u3063\u3066\u3082\u3089\u3046\u300d\u305f\u3081\u306b\u3001\u9867\u5ba2\u306e\u611f\u6027\u306b\u5bc4\u308a\u6dfb\u3044\u30d5\u30a3\u30c3\u30c8\u3057\u305f\u9867\u5ba2\u4f53\u9a13\u4fa1\u5024\u306e\u63d0\u4f9b\u304c\u30ed\u30a4\u30e4\u30ea\u30c6\u30a3\u5411\u4e0a\u3001\u8cfc\u5165\u7d99\u7d9a\u3078\u306e\u8fd1\u9053\u3068\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"1024\" height=\"550\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-dkpk89.png\" alt=\"CXM\u3068\u306f\" class=\"wp-image-999\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-dkpk89.png 1024w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-dkpk89-300x161.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4185-dkpk89-768x413.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><br>\u53c2\u8003\u8a18\u4e8b\uff1a<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=893\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3068\u306f\">\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3068\u306f\uff1f<\/h2>\n\n\n\n<p>\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3068\u306f\u3001Female\uff08\u5973\u6027\uff09\u3068Technology\uff08\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\uff09\u3092\u639b\u3051\u5408\u308f\u305b\u305f\u9020\u8a9e\u3067\u3042\u308a\u3001\u5973\u6027\u306e\u5065\u5eb7\u554f\u984c\u306b\u3064\u3044\u3066\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u89e3\u6c7a\u3057\u3088\u3046\u3068\u3044\u3046\u8003\u3048\u65b9\u306e\u3082\u3068\u306b\u751f\u307e\u308c\u305f\u5546\u54c1\uff08\u88fd\u54c1\uff09\u3084\u30b5\u30fc\u30d3\u30b9\u3092\u6307\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>2025\u5e74\u306b\u306f\u5168\u4e16\u754c\u30675\u5146\u5186\u5e02\u5834\u306b\u307e\u3067\u62e1\u5927\u3059\u308b\u3068\u8a00\u308f\u308c\u3001\u3053\u3053\u6570\u5e74\u975e\u5e38\u306b\u6ce8\u76ee\u3092\u6d74\u3073\u3066\u3044\u307e\u3059\u3002\u6708\u7d4c\u3084\u598a\u6d3b\u3001\u598a\u5a20\u30fb\u7523\u5f8c\u3001\u66f4\u5e74\u671f\u3001\u30e1\u30f3\u30bf\u30eb\u30d8\u30eb\u30b9\u306a\u3069\u5e45\u5e83\u3044\u30b8\u30e3\u30f3\u30eb\u3067\u591a\u304f\u306e\u5546\u54c1\u304c\u751f\u307e\u308c\u3066\u304d\u3066\u304a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u304c\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u7406\u7531\u3068\u4eca\u5f8c\u3082\u6ce8\u76ee\u3059\u3079\u304d\u7406\u7531\u3092\u4e0b\u8a18\u8a18\u4e8b\u3067\u307e\u3068\u3081\u3066\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3054\u8208\u5473\u304c\u3042\u308c\u3070\u3054\u78ba\u8a8d\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-cx-crm wp-block-embed-cx-crm\"><div class=\"wp-block-embed__wrapper\">\nhttps:\/\/www.onoff.ne.jp\/blog\/?p=711\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\">\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8<\/h2>\n\n\n\n<p>\u30ea\u30d4\u30fc\u30bf\u30f3\u5c0e\u5165\u3067\u76ee\u6307\u3059\u30b4\u30fc\u30eb\u306f\u4f01\u696d\u3078\u306e\u5b89\u5fc3\u611f\u30fb\u4fe1\u983c\u611f\u3092\u91b8\u6210\u3057\u3088\u308a\u89aa\u5bc6\u306a\u95a2\u4fc2\u3092\u7bc9\u304d\u8cfc\u5165\u5229\u7528\u7d99\u7d9a\u3092\u4fc3\u9032\u3059\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30e6\u30fc\u30b6\u30fc\u304c\u62b1\u3048\u308b\u5065\u5eb7\u306e\u8ab2\u984c\u3092\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3067\u89e3\u6c7a\u3059\u308b\u3082\u306e\u304c\u6c42\u3081\u3089\u308c\u308b\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u306b\u304a\u3044\u3066\u3001\u4f53\u91cd\u3084\u808c\u306e\u6c34\u5206\u91cf\u306a\u3069\u6570\u5024\u30c7\u30fc\u30bf\u4ee5\u4e0a\u306b\u3001\u3054\u81ea\u8eab\u304c\u65e5\u3005\u3069\u306e\u3088\u3046\u306b\u4f53\u611f\u3057\u3066\u3044\u308b\u304b\u3092\u7406\u89e3\u3057\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u3082\u975e\u5e38\u306b\u91cd\u8981\u3060\u3068\u601d\u308f\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p><span class=\"swl-marker mark_yellow\">\u30e1\u30f3\u30bf\u30eb\u30d8\u30eb\u30b9\u9818\u57df\u304c\u6bd4\u8f03\u7684\u8fd1\u3044\u3067\u3059\u304c\u3001\u300c\u30e1\u30f3\u30bf\u30eb\u300d\u306e\u307f\u3067\u306f\u306a\u304f\u3001\u5973\u6027\u81ea\u8eab\u306e\u4f53\u8abf\u5909\u5316\u306b\u4f34\u3046\u300c\u611f\u60c5\u30fb\u4f53\u9a13\u300d\u306a\u3069\u306e\u611f\u6027\u6307\u6a19\u304c\u91cd\u8981\u306b\u306a\u3063\u3066\u304a\u308a\u3001\u5973\u6027\u81ea\u8eab\u306e\u72b6\u614b\u306b\u5bc4\u308a\u6dfb\u3046\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/span><\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001\u66f4\u5e74\u671f\u306e\u5973\u6027\u306e\u611f\u60c5\u5909\u5316\u306b\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u8981\u7d20\u3092\u5927\u91cf\u306e\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u3044\u3066\u5206\u6790\u3057\u3066\u307f\u308b\u3068\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u30a2\u30a6\u30c8\u30d7\u30c3\u30c8\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u5f71\u97ff\u3092\u53d7\u3051\u3084\u3059\u3044\u8981\u7d20\u304c\u7570\u306a\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u4e00\u5f8b\u3067\u306f\u306a\u304f\u3001\u500b\u3005\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"976\" height=\"420\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d.png\" alt=\"\u30e6\u30fc\u30b6\u30fc\u305d\u308c\u305e\u308c\u306b\u5bc4\u308a\u6dfb\u3046CRM\u30b5\u30fc\u30d3\u30b9\u300c\u30ea\u30d4\u30fc\u30bf\u30f3\u300d\" class=\"wp-image-1000\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d.png 976w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d-300x129.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d-768x330.png 768w\" sizes=\"(max-width: 976px) 100vw, 976px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cxm\u3068\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u306e\u95a2\u9023\u6027\">CXM\u3068\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u306e\u95a2\u9023\u6027<\/h2>\n\n\n\n<p>\u4e0a\u8a18\u3067CXM\u3068\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3092\u7c21\u5358\u306b\u7d39\u4ecb\u3057\u3001\u305d\u308c\u305e\u308c\u306e\u91cd\u8981\u30dd\u30a4\u30f3\u30c8\u3082\u6574\u7406\u3057\u3066\u307f\u307e\u3057\u305f\u304c\u3001\u5171\u901a\u70b9\u304c\u3042\u3063\u305f\u304b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u4f53\u9a13\u30fb\u611f\u60c5\u3092\u91cd\u8996\u3057\u3001\u9867\u5ba2\u306b\u5bc4\u308a\u6dfb\u3063\u3066\u500b\u3005\u306e\u72b6\u614b\u306b\u5408\u308f\u305b\u305f\u5bfe\u5fdc\u3092\u884c\u3046\u3053\u3068\u304c\u3001\u5171\u901a\u3057\u3066\u91cd\u8981\u3067\u3042\u308b\u3068\u8a00\u3048\u307e\u3059\u3002<\/p>\n\n\n\n<p>CXM\u306e\u624b\u6cd5\u3092\u7528\u3044\u308b\u3053\u3068\u3067\u3001\u4e0a\u8a18\u5185\u5bb9\u3092\u6bd4\u8f03\u7684\u304b\u3093\u305f\u3093\u306b\u5b9f\u73fe\u3067\u304d\u307e\u3059\u306e\u3067\u3001\u305d\u308c\u3092\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u306b\u6d3b\u304b\u3059\u3053\u3068\u3082\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"cxm\u624b\u6cd5\u3092\u53d6\u308a\u5165\u308c\u305f\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u7d39\u4ecb\">CXM\u624b\u6cd5\u3092\u53d6\u308a\u5165\u308c\u305f\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u7d39\u4ecb<\/h2>\n\n\n\n<p class=\"u-mb-ctrl u-mb-20\">\u5f0a\u793e\u3067\u306f\u4e0a\u8a18\u5185\u5bb9\u306b\u7740\u773c\u3057\u3001CXM\u624b\u6cd5\u3092\u53d6\u308a\u5165\u308c\u305f\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u30b5\u30fc\u30d3\u30b9\u3092\u958b\u767a\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading u-mb-ctrl u-mb-10\" id=\"\u30b5\u30fc\u30d3\u30b9\u306e\u4f4d\u7f6e\u4ed8\u3051\u3068\u76ee\u7684\">\u30b5\u30fc\u30d3\u30b9\u306e\u4f4d\u7f6e\u4ed8\u3051\u3068\u76ee\u7684<\/h3>\n\n\n\n<p class=\"u-mb-ctrl u-mb-20\">\u30b5\u30fc\u30d3\u30b9\u306e\u4f4d\u7f6e\u4ed8\u3051\u3068\u3057\u3066\u300c\u5404\u9867\u5ba2\u306e\u611f\u6027\u306b\u5bfe\u5fdc\u3059\u308b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u30c7\u30b8\u30bf\u30eb\u3067\u914d\u4fe1\u3092\u81ea\u52d5\u5316\u3057\u305f\u200b\u9867\u5ba2\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u300d\u3068\u306a\u308a\u3001\u304a\u5ba2\u3055\u307e\u306e\u65e5\u5e38\u306b\u81ea\u7136\u3068\u5bc4\u308a\u6dfb\u3046\u200b\u300c\u65e5\u3005\u306e\u611f\u6027\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u300d\u306b\u3088\u308b\u200b\u9867\u5ba2\u7406\u89e3\u3068\u30d6\u30e9\u30f3\u30c9\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u5f37\u5316\u3092\u76ee\u7684\u3068\u3057\u3066\u3044\u307e\u3059\u3002\u200b<\/p>\n\n\n\n<h3 class=\"wp-block-heading u-mb-ctrl u-mb-10\" id=\"\u30b5\u30fc\u30d3\u30b9\u6982\u8981\">\u30b5\u30fc\u30d3\u30b9\u6982\u8981<\/h3>\n\n\n\n<p>\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30b9\u30bf\u30a4\u30eb\u7406\u89e3\uff0b\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u306b\u3088\u308b\u65e5\u3005\u306e\u4f53\u611f\u3078\u306e\u5bc4\u308a\u6dfb\u3044\u3084\u3001\u200b\u6c17\u8c61\u6761\u4ef6\u306b\u3088\u308b\u30b1\u30a2\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u7d44\u307f\u5408\u308f\u305b\u308b\u3053\u3068\u3067\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u304b\u3064\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u60c5\u5831\u767a\u4fe1\u306e\u81ea\u52d5\u914d\u4fe1\u3092\u5b9f\u73fe\u3057\u7d99\u7d9a\u5229\u7528\u7387\u3092\u5411\u4e0a\u200b\u3057\u3001\u9867\u5ba2\u306e\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\u5411\u4e0a\u3092\u4fc3\u9032\u3057\u307e\u3059\u3002\u200b<\/p>\n\n\n\n<p>\u5f93\u6765\u306e\u30bb\u30b0\u30e1\u30f3\u30c8\u30e1\u30fc\u30eb\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3068\u4e00\u7dda\u3092\u753b\u3059\u3001\u30c7\u30b8\u30bf\u30eb\u4e0a\u3067\u5404\u9867\u5ba2\u306e\u200b\u611f\u6027\u3092\u6c72\u307f\u53d6\u308a\u7cbe\u7dfb\u306b\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3057\u305f\u60c5\u5831\u767a\u4fe1\u306b\u3088\u308a\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u5f37\u5316\u3092\u5b9f\u73fe\u3057\u3001\u305d\u308c\u306b\u3088\u308a\u9867\u5ba2\u306e\u7d99\u7d9a\u8cfc\u5165\u4fc3\u9032\u3092\u5f37\u5316\u3059\u308b\u30a2\u30c9\u30d0\u30f3\u30b9\u30c9\u578b\u306e\u9867\u5ba2\u30de\u30cd\u30b8\u30e1\u30f3\u30c8\u30b5\u30fc\u30d3\u30b9\u3067\u3059\u3002\u200b<\/p>\n\n\n\n<p>\u5f93\u6765\u306eRFM\u30fb\u30bb\u30b0\u30e1\u30f3\u30c8\u3067\u6210\u3057\u5f97\u306a\u304b\u3063\u305f\u3001\u611f\u6027\u6307\u6a19\u3092\u542b\u3081\u305f\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u8a2d\u8a08\u30fb\u904b\u7528\u200b\u3092\u5b9f\u73fe\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"976\" height=\"420\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d-1.png\" alt=\"\u30e6\u30fc\u30b6\u30fc\u305d\u308c\u305e\u308c\u306b\u5bc4\u308a\u6dfb\u3046CRM\u30b5\u30fc\u30d3\u30b9\u300c\u30ea\u30d4\u30fc\u30bf\u30f3\u300d\" class=\"wp-image-1001\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d-1.png 976w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d-1-300x129.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-4613-1qq6h8d-1-768x330.png 768w\" sizes=\"(max-width: 976px) 100vw, 976px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading u-mb-ctrl u-mb-10\" id=\"\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4\">\u30b5\u30fc\u30d3\u30b9\u306e\u7279\u5fb4<\/h3>\n\n\n\n<p class=\"u-mb-ctrl u-mb-20\" id=\"\u7279\u5fb4\u2460\">\u7279\u5fb4\u2460\u3000\u304a\u5ba2\u3055\u307e\u306e\u65e5\u3005\u306e\u3054\u81ea\u8eab\u306e\u72b6\u614b\u306e\u611f\u899a\u3092\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3057\u300c\u898b\u3048\u308b\u5316\u300d\u3059\u308b\u3053\u3068\u3067\u3001\u200b\u306f\u3058\u3081\u3066\u3054\u81ea\u8eab\u306e\u72b6\u614b\u3092\u300c\u65e5\u3005\u306e\u4f53\u611f\u306e\u5909\u5316\u300d\u3067\u7406\u89e3\u3057\u3001\u767a\u898b\u3001\u5b9f\u611f\u3001\u300c\uff01\u300d\u3092\u4f53\u9a13\u200b<\/p>\n\n\n\n<p class=\"u-mb-ctrl u-mb-0\">LINE\u4e0a\u304b\u3089\u304a\u808c\u8abf\u5b50\u3084\u4f53\u8abf\u3092\u76f4\u611f\u3067\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3057\u3066\u3044\u304d\u307e\u3059\u3002\u200b<\/p>\n\n\n\n<p>\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u7d50\u679c\u306e\u95b2\u89a7\u3082LINE\u30e1\u30c3\u30bb\u30fc\u30b8\u4e0a\u3067\u5b8c\u7d50\u3057\u307e\u3059\u3002\u200b<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"911\" height=\"522\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7367-bya67o.png\" alt=\"\u30ea\u30d4\u30fc\u30bf\u30f3 - \u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u6a5f\u80fd\u306b\u3064\u3044\u3066\" class=\"wp-image-1002\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7367-bya67o.png 911w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7367-bya67o-300x172.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7367-bya67o-768x440.png 768w\" sizes=\"(max-width: 911px) 100vw, 911px\" \/><\/figure>\n\n\n\n<p id=\"\u7279\u5fb4\u2461-\u81ea\u5206\u306e\u4f53\u611f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u60c5\u5831\u63d0\u4f9b\u306b\u3088\u308b\u4fe1\u983c\u611f\u91b8\u6210\">\u200b\u7279\u5fb4\u2461\u3000\u200b\u81ea\u5206\u306e\u4f53\u611f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u60c5\u5831\u63d0\u4f9b\u306b\u3088\u308b\u4fe1\u983c\u611f\u91b8\u6210\u200b<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img decoding=\"async\" width=\"986\" height=\"430\" src=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1a44m8x.png\" alt=\"\u81ea\u5206\u306e\u4f53\u611f\u30c7\u30fc\u30bf\u3092\u3082\u3068\u306b\u3057\u305f\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u60c5\u5831\u63d0\u4f9b\u306b\u3088\u308b\u4fe1\u983c\u611f\u91b8\u6210\u200b\" class=\"wp-image-1003\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1a44m8x.png 986w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1a44m8x-300x131.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-7034-1a44m8x-768x335.png 768w\" sizes=\"(max-width: 986px) 100vw, 986px\" \/><\/figure>\n\n\n\n<p id=\"\u7279\u5fb4\u2462-\u81ea\u5206\u306e\u8abf\u5b50\u306e\u5909\u5316\u3078\u306e\u7406\u89e3\u3060\u3051\u3067\u306a\u304f-\u5909\u5316\u306b\u4f34\u8d70\u3057\u3066\u3082\u3089\u3046\u4f53\u9a13\u4fa1\u5024-\u306e\u9ad8\u3055\">\u200b\u7279\u5fb4\u2462\u3000\u81ea\u5206\u306e\u8abf\u5b50\u306e\u5909\u5316\u3078\u306e\u7406\u89e3\u3060\u3051\u3067\u306a\u304f\u3001\u5909\u5316\u306b\u4f34\u8d70\u3057\u3066\u3082\u3089\u3046\u4f53\u9a13\u4fa1\u5024 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alt=\"\u30c7\u30a4\u30ea\u30fc\u30ec\u30b3\u30fc\u30c7\u30a3\u30f3\u30b0\u3068\u30a2\u30e9\u30fc\u30c8\u30e1\u30c3\u30bb\u30fc\u30b8\u30b5\u30f3\u30d7\u30eb\" class=\"wp-image-1004\" srcset=\"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-6976-tn6rp8.png 870w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-6976-tn6rp8-300x146.png 300w, https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/image_processing20220207-6976-tn6rp8-768x373.png 768w\" sizes=\"(max-width: 870px) 100vw, 870px\" \/><figcaption 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id=\"\u6700\u5f8c\u306b\">\u6700\u5f8c\u306b<\/h2>\n\n\n\n<p>CXM\u3068\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u3068\u3044\u3046\uff12\u3064\u306e\u6982\u5ff5\u3092\u8aac\u660e\u3057\u3001CXM\u624b\u6cd5\u3092\u53d6\u308a\u5165\u308c\u305f\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u30b5\u30fc\u30d3\u30b9\u306e\u3054\u7d39\u4ecb\u3082\u7c21\u5358\u306b\u884c\u3044\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u6700\u5f8c\u306b\u7d39\u4ecb\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u306e\u307f\u3067\u306a\u304f\u3001CXM\u30fb\u30d5\u30a7\u30e0\u30c6\u30c3\u30af\u95a2\u9023\u3067\u4f55\u304b\u6c17\u306b\u306a\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3057\u305f\u3089\u3001\u3044\u3064\u3067\u3082\u304a\u6c17\u8efd\u306b\u3054\u9023\u7d61\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-width wp-block-button__width-100\"><a class=\"wp-block-button__link 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[&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":1031,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"content-type":"","swell_btn_cv_data":"","footnotes":""},"categories":[2,17,9],"tags":[],"class_list":["post-997","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm","category-cx","category-9"],"acf":[],"category_name":"CRM","thumbnail_url":"https:\/\/www.onoff.ne.jp\/blog\/wpcms\/wp-content\/uploads\/2022\/02\/23042198_s.jpg","_links":{"self":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts\/997","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/comments?post=997"}],"version-history":[{"count":9,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts\/997\/revisions"}],"predecessor-version":[{"id":7987,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/posts\/997\/revisions\/7987"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/media\/1031"}],"wp:attachment":[{"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/media?parent=997"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/categories?post=997"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.onoff.ne.jp\/blog\/wp-json\/wp\/v2\/tags?post=997"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}